Insights

Nice to knows and need to knows.

The hottest trends and latest insights from around the world of higher education.

Ben Congleton

Ben Congleton
Ben Congleton is the Chief Executive Olarker (CEO) and co-founder of Olark Live Chat. For the last 13 years he's helped thousands of organizations communicate with the visitors on their websites including hundreds of higher education institutions. Ben was a NSF STIET Fellow at University of Michigan's School of Information. He currently lives in East Palo Alto, California with his partner and two daughters, where he likes to ride bikes. 

Recent Posts

a photo of a MacBook keyboard with illuminated letters. photo courtesy of Phillip Katzenberger and Unsplash.
Chatbots in Higher Ed Shouldn’t Replace Your Admissions Team
Chatbots are here and they’re on many of your favorite websites. You’ll see them pop up to assist you with online shopping or research, welcoming you with such openers as: “Hi, I’m a helper bot! Do...
Thought leadership, Guest Post